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Policies & Terms

Wholesale Policy

1. Wholesale trade only

All the products listed in this website are only for wholesaling, which means that they can only be ordered at a large quantity.

2. Request for information

In order to avoid spams & frauds and also facilitate purchasing process, we might request you to provide us some basic information right from our first interaction as below:

– Work email address
– Phone number
– Company name
– Company type (Are you a wholesaler/retailer/trading company/sourcing agent/buying agent, etc.)?

Other information related to projects (project goals, estimated order volume, timeline, etc.) will be collected in a later stage.

How Is Your Inquiry Processed?

Step 1: Inquiry confirmation

Estimated time: < 24 hours Within 24 hours from the arrival of your inquiry (with the exception of weekends & Vietnamese holidays), our team will confirm your inquiry and transfer your information to one of our consultants.

Step 2: Project analysis

Estimated time: 1-3 days Our consultants will proactively contact you to investigate your project goals, requirements & challenges. An online meeting might be required for us to discover all project information.

Step 3: Proposal

Estimated time: 2-4 days After we collect sufficient information, we will dive deeper into the solutions. We will select most effective solutions within your budget and update you with detailed proposal (with quotation included).

Step 4: Sampling

Estimated time: 10-20 days Once the proposal is approved, we will start making samples to see how actual products look like. The samples will be tested and adjusted until they satisfy your requirements. We can send you photos or if you request, we will send the sample to your office.

Step 5: Order confirmation

Estimated time: 1-3 days After the receipt & approval of samples, we will need you to confirm the order and pay the deposit before proceeding to mass production.

Privacy Policy

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website and use our services.

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Terms & Definitions

These Terms and Conditions (the “Terms”) govern your use of our website shanteaorigin.com, and any of our related services (collectively, the “Services”). By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Services.

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FAQs

We are committed to providing our customers with the best possible experience. If you have any questions about our products, services, or policies, please check out our FAQs page. You can also contact us at contact@shanteaorigin.com if you can’t find the answer to your question on our FAQs page.

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